Customer policies

Product sales are still sample-first.

The website may show product ideas, but checkout is not live until sample quality, payment, delivery and return policies are approved.

Last updated: 27 July 2026

Current store status

The Studio store is not yet open for public checkout. Apparel, bookmarks, posters, prints and other products remain staged until physical quality, product photography, pricing, payment, fulfilment and customer-service terms are approved.

Before checkout goes live

The Studio will confirm delivery regions, delivery costs, fulfilment times, return address, faulty-item process, cancellation rights, personalised-product rules, customer-service contact and final product descriptions before accepting public orders.

Public checkout should not open until customers can see the business contact details, product description, total price, delivery cost, delivery timing, payment route, cancellation position and return process before they place an order.

Personalised or made-to-order items

Some future items may be personalised, commissioned or made to order. Those items may have different cancellation rules from standard stock products, and this will be made clear before purchase.

Standard print-on-demand items should not automatically be treated as personalised. The personalised exception should be used only where the item is genuinely made to the customer's personal specification.

Faulty or damaged items

Future customer terms will not remove statutory rights. If a product is faulty, damaged or not as described, the Studio will provide a clear route to raise the issue.

The final public policy will explain how customers report faults, damaged delivery, missing items or incorrect products, and what evidence may be needed to resolve the issue.

Enquiries before launch

If you are interested in a future product, use the enquiry form rather than attempting to place an order. No payment is taken through this website while the store remains closed.